Frequently Asked Questions

Have a question about Artful Agenda?

Looking for help with an issue or not quite sure how to do something? Check the frequently asked questions below for more information.

How do I get in touch with you?

Having technical trouble? If none of our FAQs solve your issue, we encourage you to submit a support ticket. To do this, click Tech Support in the menu section of Artful Agenda. Have a non-technical or non-support question? We’d love to hear from you. Please email us at hello@artfulagenda.com.

How do I access Artful Agenda on a computer?

Artful Agenda was designed and optimized for computer web browsers, and we encourage you to bookmark app.artfulagenda.com for easy access. While Artful Agenda is designed to work seamlessly and beautifully in most current browsers, Artful Agenda is especially wonderful in Google Chrome! We also offer downloadable apps for your computer. These have the functionality of our browser based app “wrapped” into a clickable icon. You can download our computer apps here.

Do you have a mobile app for my phone or tablet?

Yes! We currently offer mobile apps designed for your phone and tablet in both the Apple App store and Google Play store.

How do I add a widget to my home screen?

For iOS: Touch and hold anywhere on your home screen until your app icons begin to shake, tap the + icon in the top left, scroll down to select Artful Agenda, swipe to choose a widget size, and tap Add Widget. If Artful Agenda isn’t showing up on your list of apps with widgets, try restarting your device and trying again.

For Android: Touch and hold anywhere on your home screen, select Widgets, scroll down to select Artful Agenda, choose which style you want agenda or monthly, tap Add, long press on the widget to move, resize, or create a stack.

I am having trouble syncing to Apple. Can you help me?

Yes! Syncing to Apple involves two distinct steps. Most of our users who have trouble connecting to their Apple account have been successful once they ensure completion of both steps.

STEP 1: Ensure that two-factor authentication is on

On your iPhone or iPad:

  • Go to Settings > (your name) > Password (or Sign-In) & Security
  • Tap turn on Two-Factor Authentication.
  • Tap Continue
  • Follow verification prompts

On your Mac:

  • Go to Apple () menu > System Settings (or System Preferences)
  • Click on your name (or AppleID) then Password & Security
  • Next to Two Factor Authentication, click Turn On

STEP 2: Login to Apple ID to generate app-specific password

IMPORTANT: When going to appleid.apple.com to create your App Specific Password, do NOT login with face or touch ID. Instead, select “use a different Apple ID” and manually enter your Apple ID and password.

  • Sign in to your Apple ID account page: appleid.apple.com.
  • In the Sign-In and Security section, scroll to  the App-Specific Passwords section and select.
  • Click the + sign to add a new password and label the password (ex: Artful Agenda).
  • If prompted, confirm your main Apple ID password.
  • Copy the generated password and return to Artful Agenda where you will paste the password to sync to your iCloud account.
I am having trouble syncing to Google. Can you help me?

Yes! If your Google calendar is already linked to Artful Agenda but not syncing, please go to Calendar Settings  > Manage Calendars and hit Refresh Google Account Credentials.

I am having trouble syncing to Outlook. Can you help me?

Yes! If your Microsoft Outlook calendar is already linked to Artful Agenda but not syncing, please go to  Calendar Settings  > Manage Calendars and tap Refresh Microsoft Account Credentials.

If your Microsoft Outlook calendar is already linked to Artful Agenda but none of the calendars are being pulled into Artful Agenda, please go to Calendar Settings > Manage Calendars and hit “Enable Group Calendars”.

If your calendar happens to be a Microsoft Exchange account, we unfortunately don’t have the ability to sync with them. Exchange calendars block third-party apps like ours. The only way around this through legitimate channels is by having your IT department enable hybrid mode.

If you are trying to link a second Microsoft Outlook calendar account and your browser is preventing you from adding the new account, try opening an incognito browser window, logging into app.artfulagenda.com and going to Calendar Settings > Manage Calendars > Connect with Microsoft and following the prompts.

How do I create an additional calendar?

Because Artful Agenda integrates with Google Calendar, iCal, and Outlook, there are some things best handled in those programs directly. Luckily we’ve made this process super easy!

For Google: Go to the top Artful Agenda menu bar, click the Calendar icon, and then select Manage Calendars. Here you’ll see all the calendars associated with your accounts. At the bottom of your list of Google calendars, there’s a link labeled Create Calendar. Go here to create a new calendar.

For Apple: You will need to visit https://www.icloud.com/#calendar. Just click on the gear icon to create a new one!

For Outlook: Go to the top Artful Agenda menu bar, click the Calendar icon, and then select Manage Calendars. Here you’ll see all the calendars associated with your accounts. At the bottom of your list of Outlook calendars, there’s a link labeled Manage Calendars and Sharing. Go here to create a new calendar.

Once you’re done creating your new calendar (in either Google, iCal, or Outlook), come back to Artful Agenda, click the Calendar icon in the menu bar again, but this time click Sync Calendars. Voila! Your new calendar should now appear in your calendars list.

How do I share a calendar?

Calendar sharing will need to be done within Google Calendar, iCal, or Outlook.

Go to the top Artful Agenda menu bar, click the Calendar icon, and then select Manage Calendars. Here you’ll see all the calendars associated with your accounts. At the bottom of each list of calendars, there’s a link labeled Manage Calendars & Sharing.

Get your sharing settings exactly how you want them and return to Artful Agenda when you’re done!

How do I change my default time zone?

Switching back and forth between time zones or using different time zones for different calendars can get pretty messy. To keep things simple, we let Google and iCloud handle those kinds of details.

For a quick link to edit your Google, iCloud, or Outlook calendar settings, go to the top Artful Agenda menu bar, click the Calendar icon, and then select Manage Calendars. Here you’ll see all the calendars associated with your accounts. At the bottom of each list of calendars, there’s a link labeled Manage Calendars & Sharing. Simply click that link and make your changes in the Time Zone section.

When you’re done, just click the Calendar icon in your Artful Agenda menu bar again, click Sync Calendars, and you’re all set.

Do you have push notifications for event reminders? How do I use them?

Yes! There are two ways to use them:

1. Navigate to the “manage calendars” screen and click on the individual calendar name to set up default reminders (alarms) for that calendar.
2. Use the event modal to set unique reminders (alarms) for a specific event.

How do I color code in Artful Agenda?

This video explains how to color code by calendar category in Artful Agenda.  You can select a color from the Quick Select Color Palette or enter a custom hex code to get any color you’d like.

How do I use stickers?

Artful Agenda is excited to offer a wide variety of sticker packs! To use them, follow these simple instructions:

On Computer:

    1. Click the Stickers tab on the left.
    2. Click one of the sticker pack icons in the left column to view all stickers in that pack. (Scroll up and down when hovering over the pack icons to view them all.)
    3. Click and hold on a sticker in the right column to drag it onto the calendar. Release to place. (Scroll up and down when hovering over the stickers in each pack to view them all.
    4. To resize, rotate, or delete a sticker, hover over the sticker and click on the corresponding icon that appears. 

On Mobile:

    1. Click the menu button in the bottom right corner and select Stickers.
    2. Click on a sticker pack icon in the top row to view the stickers in the pack. (Scroll to view all sticker packs.)
    3. Press and long hold on a sticker in the bottom row to drag it into the calendar grid. (Scroll to view all stickers in each pack.)
    4. Press and long hold on a sticker in the grid to reposition or drag to the trashcan in the bottom right.
    5. To resize or rotate a sticker, double-tap the sticker. The rest of the calendar will be grayed out, then use two fingers on the screen to pinch to zoom or rotate.  
How do I use my Apple pencil or tablet stylus?

If your iPad is compatible with the iOS feature Scribble, you can use your Apple Pencil to do handwriting-to-text in any text field. Just tap into any text field and you can write to convert to text, scribble to delete, cross through to select, and draw a vertical line to join or separate letters.

You can also draw or write on your iPad or Android tablet. Tap the three line menu button in the bottom right, then select Start Drawing. Draw or write on any ‘paper’ area of the planner, tap the checkmark to save, double tap a drawing to erase, move, or delete it.

The draw/write feature now requires an upgrade to Artful Plus if you subscribed after December 17, 2023. This feature is grandfathered in to the our standard Artful subscription for all who subscribed prior to that date. 

How do I delete a drawing I created with my Apple pencil or tablet stylus?

Double tap a drawing to erase, move, or delete it.

How do I print my calendar?

A native print feature is on our roadmap for future development! In the meantime, many of our users are able to successfully use their computer’s snipping tool to get a screen capture and print directly from that.

How do I change my Artful Agenda password?

We understand the importance of keeping your personal information protected, so we’ve made it easy to update your Artful Agenda password.

To change your password, go to the top Artful Agenda navigation menu and click the Account (person) icon on the right. Then, click the My Account link. Find the Password section in the User Settings box and click Edit. Put in your current password, then your new password, and finally confirm your new password. Click Save and you’re all done!

How do I use the Artful Agenda referral program?

We want to reward you for telling others about Artful Agenda! Share your unique referral code with your friends to earn 10% of their first payment. (Referral codes can only be applied during registration.)

To find your unique referral code, access your Artful Agenda account via any web browser at app.artfulagenda.com. Click on the profile icon and then My Account. Under the Referrals section, you will see your unique code listed. Here you can also view your referral credit (Stripe balance) and any users who input your code when joining Artful Agenda.

How to use referral credit:

If you subscribed to Artful Agenda via our website, your referral credit (Stripe balance) will automatically be applied to your future subscription fees.

If you subscribed to Artful Agenda via Google Play or the Apple App Store, you will need to subscribe via our website’s secure Stripe payment platform to use your referral credit. Please reach out to our customer support team via support ticket or by emailing hello@artfulagenda.com for assistance with this subscription transition.

Where can I see and update my payment information?

If you subscribed via the Apple App Store or Google Play, you will need to view your information there.

For the Apple App Store:

1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
3. Scroll to Subscriptions, then tap it.
4. Tap the subscription that you want to manage.

For Google Play:

1. On your Android phone or tablet, open the Google Play Store.
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu and then Subscriptions.
4. Select the subscription you would like to manage.

If you subscribed on the Artful Agenda site, we use Stripe for all payment processing to make your Artful Agenda subscription as safe and simple as possible.

To view or update your payment information, you will need to login to app.artfulagenda.com via any browser. Once you are logged in, simply go to the top right navigation menu, click the Account (person) icon, and then click the My Account link. In the Payments & Billing section you’ll find information about your current plan, as well as links to Update Payment Information, View Payment History, or Cancel Subscription. Once you’ve made any changes, click Save and you’re all done!

How do I change my subscription type?

Artful Agenda currently offers annual subscription plans only. Some of our customers who have been around for a while may have a monthly plan they wish to change to annual – it’s the best deal after all! Changing your subscription type from monthly to annual is easy. You can also change from subscribing via our website’s secure Stripe payment platform or vice versa.

To do so, simply cancel your subscription (see “How do I cancel my subscription?” below) and continue to use Artful Agenda. When your paid period is over, you will be prompted to select a new subscription and can then choose a new type. Be sure you are selecting your new subscription via the platform you wish to subscribe through. (For example, if you wish to subscribe through our website, be sure to select your subscription plan when logged in through a browser.)

Don’t worry, when your paid period is over, your Artful Agenda data will remain securely stored on our servers. Once your new subscription is chosen, you will have access to all previous data from your account.

How do I upgrade to Artful Plus?

From your Artful Agenda mobile app, go to Account Settings > My Account > Scroll down to SUBSCRIPTION INFO and tap Upgrade

If you are subscribed through our web app you can upgrade from the mobile app as stated above OR you can go to your “My Account” page in your browser version and navigate to the “Payments & Billing” sections: My Account > Payments & Billing > Upgrade 

Note: Artful Plus is currently only available as an annual subscription. 

Having Trouble Upgrading? Please email us at hello@artfulagenda.com or submit a support ticket from the app.

How will I be charged for Artful Plus?

Each subscription platform handles subscription plan upgrades differently. See below to get a breakdown. 

Note: Artful Plus is only currently available as an annual subscription. 

I am subscribed through the Apple App Store: 

Apple will cancel your current Artful Agenda subscription and issue you a prorated refund based on how much time was left on your subscription. This will trigger a brand new Artful Plus subscription and you will be charged the annual price of $49.99 USD right away.

I am subscribed through the Google Play Store: 

Google will charge you a prorated amount based on the difference between your current subscription price and the annual subscription price of Artful Plus and how much time is left on your subscription. The Google Play subscription change screen might make it seem like you will pay for a full year of Artful Plus, but please tap “Continue” until you see a price breakdown. The final screen will show you the prorated amount you will be charged today. Then at the end of your current subscription plan, your subscription will automatically renew at the annual price of $49.99 USD.  

I am subscribed through the Artful Agenda Website: 

You will be charged a prorated amount based on the difference between your current subscription price and the annual subscription price of Artful Plus and how much time is left on your subscription. Then at the end of your current subscription plan, your subscription will automatically renew at the annual price of $49.99 USD.

Note: If you are currently on a legacy monthly subscription, you will see a small prorated credit for the unused portion of your current month. It will be subtracted from the total of the new Artful Plus annual subscription. That reconciled charge will happen immediately upon upgrading. 

I upgraded to Artful Plus, but I no longer need the premium features. How do I downgrade to the standard subscription?

If you are subscribed through your app store, open your Artful Agenda mobile app, go to Account Settings > My Account > Scroll down to SUBSCRIPTION INFO and tap Manage

If you are subscribed through our web site you can downgrade from the mobile app as stated above OR you can go to your “My Account” page in your browser version and navigate to the “Payments & Billing” sections: My Account > Payments & Billing > Manage Plan. 

Note: Subscription downgrades will take effect on the next renewal billing cycle. You will continue to have access to your Artful Plus features until your renewal date. 

How do I get drawing mode on my tablet and which tablets can I use it with?

Drawing Mode is now a part of our premium Artful Plus subscription! Currently, Drawing Mode works on the Apple iPad and Android Tablet apps. 

Note: For users who subscribed before Dec 17, 2023, you have Drawing Mode included with your non-premium Artful Agenda subscription.

How do I upload my own sticker files with my Artful Plus subscription?

On a computer, iPad, or Android tablet click on the Stickers tab and then click on the new My Stickers icon that is right after the star-shaped Frequently Used icon to open the My Stickers drawer. Click on Upload > Browse > then navigate to the folder that holds your images and select as many jpg, jpeg, png, or gif files as you like and click Open. 

After the images have been uploaded click on Add Tags to type in descriptive keyword tags for each sticker that will enable you to use the sticker search feature to easily locate your stickers later, then click Done.

On a mobile phone, tap on the 3-line menu button in the lower right corner of the screen and then on the Stickers icon. Tap on the new My Stickers icon that is right after the star-shaped Frequently Used icon to open the My Stickers drawer. Tap on the Upload icon > Browse > then navigate to your camera roll or the folder that holds your images and select as many jpg, jpeg, HEIC, png, or gif files as you like by long pressing on each image, and click Open. 

After the images have been uploaded select Add Tags to type in descriptive keyword tags for each sticker that will enable you to use the sticker search feature to easily locate your stickers later, then tap Done.

How do I select my custom colors with my Artful Plus subscription?

Select Calendar Settings and then tap or click on the right-facing arrow at the end of a calendar title to open the Quick Select Color Palette. Under My Colors click or tap on the plus sign and either enter a previously selected hex code or select the eyedropper icon. If you select the eyedropper tool it will open a magnifier that you can move around the screen. On a computer, click while hovering over the color you want or lift your finger from the screen if you are using the app.

To remove colors from your Custom Color Palette select the pencil/edit icon and tap on the X to delete that color from the palette.

Note: Your custom colors can also be used in the List and Habit tabs as well as in the event modal.

How do I cancel my subscription?

If you subscribed via the Apple App Store or Google Play, you will need to cancel your subscription there. If you subscribed on the Artful Agenda site, you will cancel by going to app.artfulagenda.com via any browser (NOT via the app).

For the Apple App Store:

1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.
3. Scroll to Subscriptions, then tap it.
4. Tap the subscription that you want to manage/cancel.

For Google Play:

1. On your Android phone or tablet, open the Google Play Store.
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu and then Subscriptions.
4. Select the subscription you would like to manage/cancel.

For those who subscribed via the Artful Agenda site:

Once you are logged in to app.artfulagenda.com on a browser (NOT the app), simply go to the top right navigation menu, click the Account (person) icon, and then click the My Account link. In the Payments & Billing section you’ll find a Cancel Subscription link.

 
 
Watch our tutorial!

Make the most of Artful Agenda by discovering its many unique features: